Delivery & refunds
Digital file delivery, software activation and the limits of our refund policy.
Last updated: 5 September 2026
Before agreeing an order
Confirm the product number, included files, language where relevant, computer requirements and the exact application before ordering. The payment channel has not yet been set up on this website; do not assume a particular payment method is accepted.
The total price, any applicable charges, payment method, expected delivery arrangements and material licence restrictions must be agreed before you pay.
MEGA file delivery
Software and course files are supplied through a MEGA download link. No physical item is shipped. Keep the delivery email and follow any download instructions supplied with the order.
A download link is not a promise of perpetual cloud hosting. Any access period or other link restriction must be stated before the order is agreed. If the supplied link fails or a promised file is missing, contact support@pengdatarepair.com with your order details.
Software activation
Install the software on the computer you intend to use, send us the generated PC code, and use the corresponding keycode we provide to activate it. Do not send another customer's code or share your activation key.
Licence transfer and reactivation support are not provided after changing computers or reinstalling the operating system. Review the activation section of Terms before ordering. Course videos and documents do not require this software activation step unless separately stated.
Refund restrictions
To the extent permitted by applicable law, we do not offer change-of-mind refunds for completed digital sales, including after file delivery or software activation. Changing computers or reinstalling an operating system does not create a contractual entitlement to a refund or a replacement activation.
This policy does not remove mandatory rights or remedies for non-delivery, defective digital content, material misdescription or other situations protected by applicable law. A statement that a digital sale is final must not be interpreted as excluding those rights.
Where consumer withdrawal rules apply
If an applicable consumer withdrawal period covers your order and you want digital supply to begin during that period, any required express consent and acknowledgement must be obtained before supply begins, and confirmed in a form you can keep. Merely visiting this page or sending an enquiry is not that consent.
Loss of a change-of-mind withdrawal right does not remove separate rights concerning defective or non-conforming digital content.
Delivery or activation problems
Email support@pengdatarepair.com with the product number, order reference if one was issued, and a description of the problem. Include the error message where relevant, but do not send passwords or payment-card details.
We will review the issue against the confirmed order and applicable rights. The appropriate outcome depends on the issue and applicable law; no unconfirmed refund timetable or replacement entitlement is promised by this page.